By placing an order with us, you confirm that you have read and agree to our terms and conditions.
1. Rights and Obligations of the Agent
1.1 The company Demica Mediamar S.L., hereinafter referred to as the Agent, undertakes to purchase and forward goods to the client, hereinafter referred to as the Customer, in accordance with the pricing plan and within the timeframes specified below:
1.1.1 Goods will be purchased within 24 business hours after the prepayment is made.
1.1.2 Goods will be unpacked within 24 business hours from the moment they are received at the warehouse. During summer and winter sales, unpacking may take up to 96 hours. If the order consists of multiple shipments or mixed orders, processing time may increase proportionally depending on the complexity of entering them into the system.
1.1.3 Packaging will be completed within 24 business hours. During summer and winter sales, packaging time may reach up to 48 hours. For group order organizers (bulk coordinators) sending large batches of parcels at once, packaging times may be doubled.
1.1.4 Parcels will be shipped after payment on the next available shipping day. Standard shipping is based on pallet consolidation, at least once a week. The maximum dispatch period is seven days from the date of invoice payment. Usually, shipments are made 2–3 times per week. For urgent parcels (if sent by courier), shipping will take place the next day after payment of the delivery invoice.
1.1.5 Requests for urgent (priority) parcel assembly must be submitted no later than 2 hours before the scheduled shipment time.
1.2 The Agent undertakes to verify the product for compliance with the ordered article number, color, and size as indicated on the packaging/tag, if such service is included in the Customer’s selected pricing plan and/or paid for separately. The Agent is not responsible for variations in shades, actual sizes, or perceived quality.
1.2.1 If the Customer has chosen the defect inspection service, the Agent is obligated to inspect the received item for obvious defects such as cuts, stains, or faulty zippers. If a clear defect is found, the item will be returned to the store without notifying the Customer, and the cost of the item will be refunded to the Customer’s balance. In disputed cases, where the store is unlikely to acknowledge a defect (e.g., small spots, leather wrinkles, or minor pulls), the Agent may send the Customer a photo of the defect and coordinate further actions. In such cases, returns will only be processed upon Customer request. See section 1.5
If the Customer has opted for the defect inspection service and the item arrives with any defects, the Agent will refund the full cost of the item, including shipping expenses.
If the Customer did not choose the defect inspection service and the item arrives with defects, no compensation will be provided by the Agent.
1.2.2 Upon the Customer’s request, the Agent will measure the specified item with a measuring tape and provide the results. The Agent is not responsible for measurement accuracy or the correctness of the results.
1.2.3 Inspection of jewelry (including costume jewelry), electronics, car parts, and other non-standard items must be arranged separately.
1.3 The Agent charges a service fee according to the pricing plan and reserves the right to change the terms and costs of services at any time without prior notice. All changes are published on the Agent’s website.
1.3.1 For parcels sent to countries in Europe, the commission for all stores will be no less than 8–10%.
1.3.2 The cost of additional services not included in the pricing plan is calculated based on €10 per hour of work, plus the cost of materials used.
1.4 The Agent agrees to return the goods at the Customer’s request, provided the items have not yet been packed for shipment and the return period to the store has not expired. All return expenses are borne by the Customer or the store, not the Agent. The Agent has the right to retain 100% of the service fee if the store is not at fault. If the return is due to the store's fault, the full service fee is refunded to the Customer’s balance. The full cost of the item is also refunded. Shipping costs from the store are fully charged to the Customer if the store does not refund delivery costs.
1.4.1 The Agent is obligated to refund the Customer’s unused funds to their bank account/card, upon request, no later than three months from the payment date. Refunds for paid goods occur after the store cancels the order and returns the funds to the Agent’s account. Payment system fees are deducted: 1.5% for card payments, €0.35 for PayPal payments. If funds are not withdrawn within the specified period, the Customer may use them as payment for goods, delivery, or agent services within one calendar year.
As of March 1, 2022, refunds for payments made via cryptocurrency wallet are not possible. All funds received via crypto payments can only be used to pay for goods and services. Unused funds will be stored on the account for one year (12 months).
Searching for a payment made to a cryptocurrency wallet is billed at €10 per hour.
1.5 Upon the Customer's request, the Agent agrees to insure the parcel for the amount selected and paid by the Customer. In the event of loss or damage of the parcel, the Agent undertakes to file a claim with the postal service and refund the insurance compensation to the Customer once received.
1.6 The Agent provides free storage of orders at the warehouse for up to 3 months. Further storage is charged according to the established rate. For large-volume orders occupying one or more shelving units, the storage cost is €1 based on box dimensions of 60×40×40 cm.
1.6.1 The Agent reserves the right to place the Customer’s goods on sale to cover outstanding storage fees if the Customer does not retrieve the goods or respond to contact attempts for 6 months or longer.
1.7 For non-standard orders (oversized goods, cosmetics, food, ceramics, etc.), the Agent charges an additional packaging fee beyond the base rate, depending on packaging time and materials used. One hour of additional packaging is charged at €10.
1.8 Virtual Address in Spain
1.8.1 Due to increasing cases of fraud, the Agent reserves the right to reject orders from stores where the Agent buys without commission, as well as independently purchased orders by the Customer from countries other than Spain.
1.8.2 In suspicious cases, the Agent reserves the right to hold the parcel for up to 6 months for investigation, or return the order to the store at the Customer’s expense.
1.9 The Agent reserves the right to refuse service without providing a reason.
2. Rights and Obligations of the Customer
2.1 A client of Demica Mediamar S.L., hereinafter referred to as the Customer, by registering, placing, and/or paying for an order and services of the Agent on this website, confirms that they have read this agreement and accept all terms and responsibilities described herein.
2.1.1 The Customer may be any individual over the age of 18 who is capable of paying for and receiving the goods ordered, in accordance with the terms and conditions of this Agreement.
2.1.2 The Customer may also be a legal entity. In this case, this Offer Agreement does not apply, and a personalized Contract must be signed in accordance with the laws of the Seller’s country.
2.2 The Customer agrees to provide accurate data during registration. Registration on behalf of third parties is prohibited.
2.3 To receive a virtual address, the Customer agrees to complete verification, namely:
2.3.1 Send a link to the item and specify the purchase amount. The Customer agrees that a self-purchased order will be shipped in the name of the account holder at demica.es, and that the recipient name in the store account and the Agent’s site account must match. The Customer must register the self-purchase on our site as a “self-buy.”
2.3.2 If the self-purchase amount exceeds €250, the Customer agrees to coordinate the purchase with the Agent and, if necessary, complete additional verification via Skype.
2.3.3 In case of self-purchase, the Customer agrees to provide the store login credentials (username and temporary password) upon the Agent’s request.
2.4 The Customer agrees to accurately and thoroughly fill out and verify all data fields when placing orders, shipments, and requests before submitting them to the Agent for processing.
2.4.1 Upon receiving a notification that an order has been purchased, the Customer agrees to verify that the purchased items match the order, and in case of any discrepancies, inform the Agent within no more than 7 days.
If the Customer does not verify that the items match the order and later receives goods that do not correspond to the order, the mistake will be considered a sorting error, and the item’s cost will not be refunded to the Customer.
2.5 After receiving the invoice for the parcel, the Customer agrees to pay it within seven (7) calendar days. Otherwise, the Agent reserves the right to charge a €5 fee for each missed dispatch starting from the eighth day after the invoice was issued.
2.5.1 After receiving the parcel’s tracking number, the Customer agrees to track it using specialized websites and, once the parcel status changes to “Arrived at delivery location,” to collect it from the Post Office before the allowed storage period expires.
2.5.1 When collecting the parcel from the Post Office, the Customer agrees to check the integrity of the packaging and the parcel's weight. If any damage or weight discrepancies are suspected, the Customer must request an official report on the opening of a postal package with damaged or substituted contents. If no inventory of contents was requested in advance, the Post Office may refuse to provide such a report. Therefore, the Customer should contact the Agent, who will sign an inventory list. The Customer must print the signed list and bring it to the Post Office to file the report.
2.5.1 After receiving the parcel, before opening it, the Customer agrees to record a video showing all sides of the parcel, ensuring its integrity during delivery. Without pausing the recording, the Customer must open the parcel and record the unpacking process on video.
2.6 Payment Terms. The Customer must prepay at least 50% of the order amount. For group order organizers (bulk coordinators), the prepayment is 30%. For large customers or those with significant amounts of goods stored at the warehouse, payment deferral for item purchase may be agreed upon in advance. Likewise, deferral of payment for already purchased goods may be granted for up to 7 days by prior arrangement.
2.6.1 Payment via PayPal is available to all user groups. However, the total monthly payments per user must not exceed €200.
2.6.2 Direct SWIFT transfers are available for payments from €1000 and must be agreed upon in advance with the Agent.
2.6.3 If the Customer fails to pay for the goods within the timeframe set by the store for returns (usually 14 to 30 days from purchase/receipt), the goods will be returned to the store. The Customer will be charged for return handling as per the tariff, any return fees imposed by the store, and the time spent processing the return, charged at €10/hour.
2.7 Starting from 01.01.2022, the Customer has the option to fill out a customs declaration on the Agent’s website. The Customer bears full responsibility for any incorrectly completed declaration, in accordance with the Customs Code of the destination country.
3. Limitation of Liability
3.1 The Agent bears no responsibility for the actions of postal services: customs delays, postal worker errors, etc. The Agent agrees to indicate the recipient's address exactly as provided by the Customer in the parcel request.
In case of loss of an uninsured parcel, the Agent will initiate a search no earlier than one month after dispatch and, upon receiving the minimal compensation from the postal service (as per its official rates), transfer the compensation to the Customer’s account, deducting the applicable transfer fee depending on the method used.
3.2 The Agent is not responsible for the preservation of the contents of the parcel. Compensation for missing items will only be provided if the Customer supplies uninterrupted video footage of the parcel unpacking, including a close-up of all sides of the parcel to show its integrity. See clause 2.5.2. If the parcel was damaged, see clause 2.5.1, which obliges the Customer to inspect the parcel at the Post Office and file an official report if necessary.
3.3 The Agent is not responsible for store shipping times, especially for stores like Venca.es, MagicOutlet.es, Vertbaudet.es, Laredoute.es, Elcorteingles.es, and others. By ordering from such stores, the Customer agrees that items may arrive in multiple shipments, with some items taking up to six months or being canceled by the store.
3.3.1 The Agent is not responsible for delivery times for self-purchased items. The Customer agrees that items may arrive in parts, with some items delayed by months or canceled by the store. Locating self-purchased items is handled separately, only in exceptional cases.
3.4 The Agent is not obliged to notify the Customer during the order processing if the order was submitted incorrectly (see rules), if an item is out of stock, or if no substitute was specified.
3.5 The Agent agrees to return the item to the store at the Customer’s request or if the Customer is unable to collect it, provided the store’s return policy allows it.
If the return period has expired or the store does not accept returns, the Customer must pay for delivery to the destination. Otherwise, 90 days after refusal to collect the parcel, the goods will be placed for sale to cover the Customer’s debt.
3.6 The Agent is not liable for store-induced order mix-ups. A mix-up is defined as a product where the article number, size, and color match the order, but the item itself does not correspond to the expected product.
3.7 The Agent is not responsible if the store does not refund money for canceled orders, fails to compensate for missing items, or sends poor-quality goods. Our role is limited to facilitating the dispute process with the store as the purchasing party representing the Customer’s interests. The financial liability lies with the store. The Agent commits to the following steps:
1. File a formal complaint with the store.
2. Prepare and submit a pre-litigation claim.
3. If necessary, assist in further legal actions related to the dispute.
4. Dispute Resolution
4.1. This Agreement is governed and interpreted in accordance with the legislation of the Kingdom of Spain.
4.2. Any matters not regulated by this Agreement, as well as any disputes arising out of or in connection with it, shall be governed and resolved in accordance with the laws of the Kingdom of Spain.
4.3. All disputes and disagreements between the Parties shall be resolved through negotiations.
4.4. If the Parties fail to resolve the dispute within 30 (thirty) calendar days from the date of the first written claim, the interested Party may submit the dispute to the court at Juzgados San Vicente Del Raspeig
5. These Terms and Conditions may be changed without prior notice to the Customer.