By placing an order with us, you confirm that you have read and agree to these Terms and Conditions.
1. Rights and Obligations of the Agent
1.1 The company Demica Mediamar S.L., hereinafter referred to as the Agent, undertakes to purchase and forward goods to the client, hereinafter referred to as the Customer, in accordance with the pricing plan and within the timeframes specified below:
1.1.1 Goods will be purchased within 24 business hours after receipt of the required advance payment.
1.1.2 Goods will be unpacked within 24 business hours from the moment they are received at the warehouse. During summer and winter sales, unpacking may take up to 96 hours. If the order consists of multiple shipments or mixed orders, processing time may increase proportionally due to operational complexity.
1.1.3 Packaging will be completed within 24 business hours. During peak sales periods, packaging time may extend up to 48 hours. For bulk shipments organized by group order coordinators, packaging times may be extended accordingly.
1.1.4 Parcels are shipped after the delivery invoice is paid, on the next available dispatch day. Standard dispatch is based on pallet consolidation and takes place at least once per week. The maximum dispatch period is seven (7) days from the invoice payment date. Urgent parcels, where applicable, are dispatched on the next business day.
1.1.5 Requests for urgent (priority) parcel processing must be submitted no later than two (2) hours before the scheduled dispatch time.
1.2 If included in the selected pricing plan or paid separately, the Agent verifies the item’s article number, color, and size as indicated on the store packaging or tag. The Agent is not responsible for subjective characteristics such as color shades, fit perception, or expected quality.
1.2.1 If the Customer has selected the defect inspection service, the Agent inspects items for obvious defects (e.g., cuts, stains, faulty zippers). If a clear defect is confirmed and accepted by the store, the item will be returned and the item cost will be credited to the Customer as an advance payment (customer credit) for future services. In disputable cases, the Agent may provide photos and coordinate further actions with the Customer. Returns in such cases are processed only upon Customer approval.
If the defect inspection service was selected and the store confirms the defect, the item cost including store delivery is credited accordingly.
If the defect inspection service was not selected, the Agent bears no responsibility for defects identified after receipt.
1.2.2 Upon request, the Agent may measure an item and provide the results. Measurements are indicative and provided without guarantee of absolute accuracy.
1.2.3 Inspection of jewelry, electronics, car parts, and other non-standard items is performed only by prior agreement.
1.3 The Agent charges service fees according to the pricing plan. Updated service fees and conditions are published on the Agent’s website and apply to new orders placed after publication.
1.3.1 For parcels shipped to countries within Europe, the service commission for all stores is no less than 8–10%.
1.3.2 The cost of additional services not included in the pricing plan is calculated at €10 per hour of work plus the cost of materials used.
1.4 The Agent processes returns at the Customer’s request provided the item has not been packed for shipment and the store’s return period is still valid. All return-related expenses are borne by the Customer or the store. If the return is due to the store’s fault, the service fee is credited to the Customer as advance payment for future services.
1.4.1 Upon request, unused portions of the Customer’s advance payment may be refunded to the original payment method no later than three (3) months from the payment date, subject to payment system fees. If not refunded within this period, the amount remains as customer credit and may be used to pay for services within one (1) calendar year.
Payments made via alternative payment providers may be subject to refund limitations imposed by those providers. In cases where refunds are not technically possible, the amount remains available as customer credit for future service payments for up to twelve (12) months.
1.5 Upon request, the Agent may insure a parcel for the declared value selected and paid by the Customer. In case of loss or damage, the Agent files a claim with the carrier and transfers the received compensation to the Customer.
1.6 Free warehouse storage is provided for up to three (3) months. Additional storage is charged according to the applicable rate.
1.6.1 If the Customer does not retrieve goods or respond to contact attempts for six (6) months or longer, the Agent may take reasonable measures to recover storage costs in accordance with applicable law.
1.7 For non-standard goods (oversized items, cosmetics, fragile items, etc.), additional packaging fees apply based on time and materials used.
1.8 Virtual Address in Spain
1.8.1 For fraud prevention and compliance purposes, the Agent may restrict certain orders or require additional verification.
1.8.2 In justified cases, parcels may be temporarily held for compliance review or returned to the store at the Customer’s expense.
1.9 The Agent may refuse to provide services where required by applicable law, compliance obligations, or when service provision is not technically or legally possible.
2. Rights and Obligations of the Customer
2.1 By registering, placing, or paying for an order, the Customer confirms acceptance of these Terms and Conditions.
2.1.1 The Customer must be at least 18 years old.
2.2 The Customer agrees to provide accurate information during registration and order placement.
2.3 Where required for self-purchase services, the Customer may be asked to provide temporary access details strictly necessary to complete the purchase. The Customer may change such access details immediately after completion.
2.4 The Customer is responsible for verifying order details and reporting discrepancies within seven (7) days.
2.5 Parcel invoices must be paid within seven (7) calendar days.
3. Limitation of Liability
3.1 The Agent is not responsible for delays or actions of postal or customs authorities.
3.2 Compensation for missing items requires uninterrupted video recording of parcel opening.
4. Dispute Resolution
4.1 This Agreement is governed by the laws of the Kingdom of Spain.
4.2 Disputes shall be resolved amicably. If unresolved, disputes may be submitted to competent courts in Spain, without prejudice to mandatory consumer protection rules.
5. Amendments
These Terms and Conditions may be updated. Updated versions are published on the website and apply to orders placed after the effective date.