Parcel shipping via Kazakhstan Post
IMPORTANT: RETURNS (RE-EXPORT) ARE NOT AVAILABLE
If a parcel is refused by the recipient or cannot be collected, the parcel will be disposed of.
Transportation of fragile items is not provided.
Insurance services are not available.
Parcel redirection fee – 15 €.
Service features
Economy Post is temporarily unavailable.
Delivery to post office
Maximum weight: 20 kg
Maximum parcel size: 60 × 40 × 40 cm
Larger dimensions may be accepted for an additional fee
Insurance: not available
Estimated delivery time: 2–3 weeks
calculated from the dispatch date
Home delivery by courier
Maximum weight: 20 kg
Maximum parcel size: 60 × 40 × 40 cm
Larger dimensions may be accepted for an additional fee
Insurance: not available
Estimated delivery time: 2–3 weeks
calculated from the dispatch date.
*In Germany, EMS shipments may be processed on a priority basis
| Weight |
|
EMS
max 20 kg
|
|
|---|---|---|---|
Insurance |
|
not available |
|
|
Up to 1 kg Up to 1000 g inclusive, including documentation and scale tolerance |
|
19 € |
|
Up to 2 kg |
| 22.75 € | |
Up to 3 kg |
| 28 € | |
Up to 4 kg |
| 33 € | |
Up to 10 kg |
| 63.75 € | |
Up to 15 kg |
| 89 € | |
Up to 20 kg |
| 111 € |
Shipments are routed via Germany once a pallet is filled, typically once per week. During seasonal sales periods, dispatches may occur 2–3 times per week.
If a parcel is refused or cannot be collected, the parcel will be disposed of. Returns and re-export are not available.
You may review the approximate weight of items.
Flammable items are prohibited for shipment.
Volumetric weight is calculated using the formula: Length × Width × Height / 6000. If the volumetric weight exceeds the actual weight, shipping charges are based on the volumetric weight.
Shipping via Correos
Correos is the national postal service of Spain. Through Correos, parcels can be shipped worldwide.
To calculate shipping costs to other countries, please contact info@demica.es.
A tracking number is provided for all parcel types. Tracking instructions are sent by email after dispatch If any issues arise, we assist with the required documentation for investigation or insurance claims.