Delivery

Of course, the size must fit these measurements:

Maximum:

• Box: Length + Height + Width = 200 cm, with no measurement being more than 105 cm.
• Roll or tube: Length = 100 cm and Diameter = 15 cm.

Minimum:

• Envelope or box: 14 x 9.
• Roll or tube: Length + twice the diameter = 17 cm, with no measurement being less than 10 cm.

If you want to send something smaller, don't worry, you just have to add a 10 x 7 cm label with the address and postage.

And it should weigh no more than 30 kg! (Depending on the destination country).

The volumetric weight is calculated by us.

The volumetric weight is the weight of a package, but taking its dimensions into account. To calculate our charges, transport companies usually use this measure instead of the real weight, because transporting a 1 kg bulky object is not the same as transporting a 1 kg small object, even though the weight is the same.

Correos applies the weight/volume criterion up to 167kg/m3 at the time the package is received, using the following formula: length x height x width in cm / 6,000

If your shipment suffers an incident arriving at its destination, Correos will compensate you. If you would like the compensation to be paid to the recipient, you must provide signed authorisation.

We know that you trust us and this is our way of thanking you:

International Guarantees:.

For loss:

• Deadlines in which to register an incident or claim: minimum 25 days and maximum 6 months, from the reception date of the shipment.
• Compensation: rate paid + 40SDR + 4.5 SDR/kg + Insurance if contracted, where the maximum coverage is €3,000.
• The Special Drawing Right (SDR) is a currency created and used by the International Monetary Fund (IMF) whose value is the sum of certain amounts of various currencies: the US dollar, the euro, the Chinese yuan, the Japanese yen and the British pound. SDRs can be exchanged against freely usable currencies.
• Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.

And of course, we will deliver your shipment as quickly as we can.