For your convenience, we have created a table of our service rates:
| Orders purchased with our assistance | Self purchases | Offline purchase | ||
|---|---|---|---|---|
|
|
Stores with 0% commission
This rate does not apply to parcels sent to the EU
|
Other stores |
|
Stores in Alicante |
|
Commission with verification The article number, size (with paper tag), and color are checked to match the order |
0% |
10%, order <500 |
10%, order <500 |
12% |
|
Commission without verification Items are counted |
0% |
8% |
8% |
12% |
|
Minimum commission per order/purchase The minimum you will pay per purchase if the order amount is less than 50€ |
0€ |
|
|
25€ |
|
Minimum commission per parcel Applied if after the parcel is formed, the sum of order commissions does not reach this minimum and the total order value in the parcel is under 100€ |
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|
Standard packaging Items are first packed in bags, then placed in a box. The box is sealed with tape at all corners and multiple times at the seams. |
Free (including standard box) |
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|
Special packaging The entire box is sealed with tape |
up to 1 kg — 2€
up to 5 kg — 3€
up to 10 kg — 4€
up to 15 kg — 5€
over 15 kg — 6€
|
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|
Order consolidation |
Free |
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| Order storage at warehouse
up to 3 months
|
Free |
|||
| Order storage
more than 3 months
|
1€ per week |
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|
Removing boxes, hangers |
Free |
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|
Parcel forwarding to another recipient |
Free |
Free |
Free
not available for first parcel
|
Free |
|
Filling out simplified customs declaration Clothing, footwear, etc. |
Not provided
Post no longer accepts simplified declarations
|
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|
Including itemized list Only available for orders with links. Otherwise, must be prepared by you |
Free |
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|
Urgent parcel packaging |
10€ |
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|
Urgent purchase |
5€ |
5€ |
— |
— |
|
Defect check We perform a basic defect check: inspecting items for stains, cuts, zippers. |
2€ per item |
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|
Measuring with tape (if return is requested based on the result, it's considered client's request, not store's fault) |
3€ |
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|
Repackaging |
5€ (+5€ for reprocessing if applicable) |
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|
Order cancellation after purchase but before receipt Order cancellation is possible if supported by the store. |
5€ |
5€ |
— |
— |
|
Return of goods at client’s request |
15€ 50€ if delivered to post office
+ shipping costs
|
50€
+ shipping costs
|
||
|
Return due to store’s fault |
Free |
|||
| Orders purchased with our assistance | ||
|---|---|---|
|
|
Stores with 0% commission
This rate does not apply to parcels sent to the EU
|
Other stores |
|
Commission with verification The article number, size (with paper tag), and color are verified to match the order |
0% |
10%, order <500 |
|
Commission without verification Items are counted |
0% |
8% |
|
Minimum commission per order/purchase Minimum amount paid per purchase if order amount is less than 50€ |
0€ |
|
|
Minimum commission per parcel Charged if commissions don't reach this minimum |
10€ for parcels under 100€
|
10€ for parcels under 100€
|
|
Standard packaging Items are first packed in bags, then placed in a box. Sealed with tape. Max box: 60*40*40. If it doesn’t fit, client pays for box and delivery. |
Free |
|
|
Special packaging The whole box is sealed with tape |
up to 1 kg — 2€
up to 5 kg — 3€
up to 10 kg — 4€
up to 15 kg — 5€
over 15 kg — 6€
|
|
|
Order consolidation |
Free |
|
| Order storage at warehouse
up to 3 months
|
Free |
|
| Order storage
over 3 months
|
1€ per week |
|
|
Removing boxes, hangers |
Free |
|
|
Parcel forwarding to another recipient |
Free |
Free |
|
Filling simplified customs declaration Clothes, shoes, etc. |
Not provided
Postal service no longer accepts them
|
|
|
Including itemized list You must prepare it yourself |
Free |
|
|
Urgent parcel packaging |
10€ |
|
|
Urgent purchase |
5€ |
5€ |
|
Defect check We check for stains, cuts, zippers. Not full inspection. Electronics — by agreement. Done only if ordered. |
2€ per item |
|
|
Measuring with tape |
3€ |
|
|
Repackaging |
5€ |
|
|
Order cancellation after purchase but before receipt Cancellation depends on store's support. Some return errors — in this case, only return service is possible. |
5€ |
5€ |
|
Return at client’s request |
15€ 50€ if delivered to post office
+ shipping costs
|
50€
+ shipping costs
|
|
Return due to store’s fault |
Free |
|
| Self purchases | Offline purchase | |
|---|---|---|
|
|
|
Stores in Alicante |
|
Commission with verification The article number, size (with tag), and color are verified |
10%, order <500 |
12% |
|
Commission without verification Items are counted |
8% |
12% |
|
Minimum commission per order/purchase Minimum paid if order total is under 50€ |
|
25€ |
|
Minimum commission per parcel Applied if total commissions do not reach minimum |
10€
for parcels under 100€
|
25€ |
|
Standard packaging Items packed in bags, then in a box. Taped thoroughly. Max size: 60*50*40. If too large, client pays for box + delivery. |
Free |
|
|
Special packaging Entire box sealed with tape |
up to 1 kg — 2€
up to 5 kg — 3€
up to 10 kg — 4€
up to 15 kg — 5€
over 15 kg — 6€
|
|
|
Order consolidation |
Free |
|
We operate without commission with almost all stores from which VAT refunds are possible. This rate does not apply to parcels sent to the EU.
We strive to maintain low service prices by minimizing our clients' expenses.
Check the list of stores with 0% commission. *The list is far from complete and hasn't been updated in a long time.
*Product photos available upon request, €3 per photo
1.3.2 The cost of additional services not included in the tariff plan is calculated at €10 per hour of work, plus the cost of used materials. https://demica.es/agreement.html